Here is your professionally written Terms of Service for COUNTERTOPSTOFLOORS! 📜⚖️

TERMS OF SERVICE

COUNTERTOPSTOFLOORS

Effective Date: June 1, 2026 Last Updated: June 1, 2026

1. 📋 AGREEMENT TO TERMS

Welcome to COUNTERTOPSTOFLOORS (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “Customer,” “you,” or “your”) and COUNTERTOPSTOFLOORS, a flooring and countertop installation company based in Dearborn Heights, Michigan 48127.

By accessing or using our website COUNTERTOPSTOFLOORS, requesting a free estimate, placing an order, or engaging any of our services in any way, you agree that you have read, understood, and agree to be bound by these Terms of Service in their entirety.

If you do not agree to these Terms of Service, please discontinue use of our website and services immediately.

We reserve the right to update, modify, or replace any part of these Terms of Service at any time and at our sole discretion. The most current version of these Terms will always be posted on this page with the updated “Last Updated” date shown above. Your continued use of the website following any changes constitutes your acceptance of those changes.

2. 🏢 ABOUT OUR COMPANY

COUNTERTOPSTOFLOORS is a locally owned and operated home improvement company specializing in:

✅ Flooring Installation (Hardwood, LVP, Laminate, Tile, Carpet)
✅ Countertop Installation (Granite, Quartz, Marble, Tile)
✅ Countertop Replacement
✅ In-Home Estimates and Consultations

We serve homeowners and property owners throughout Dearborn Heights, Dearborn, Garden City, Westland, Taylor, Livonia, Wayne, Inkster, Romulus, and all surrounding areas within Wayne County, Michigan.

3. 🌐 USE OF OUR WEBSITE

3.1 Permitted Use

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use COUNTERTOPSTOFLOORSstrictly for the following purposes:

Browsing our products and services
Requesting a free estimate or quote
Contacting our team
Placing orders for flooring and countertop services

3.2 Prohibited Use

You agree that you will NOT use our website to:

❌ Violate any applicable local, state, federal, or international law or regulation
❌ Transmit any harmful, offensive, fraudulent, or malicious content
❌ Attempt to gain unauthorized access to any part of our website or systems
❌ Use automated tools, bots, scrapers, or crawlers to extract data from our site
❌ Impersonate any person or entity or misrepresent your affiliation with any person or entity
❌ Interfere with or disrupt the integrity or performance of our website
❌ Copy, reproduce, or redistribute any content from our website without prior written permission
❌ Engage in any conduct that could damage, disable, or overburden our website infrastructure
❌ Collect or harvest personal information of other users from our website

Violation of any of the above prohibited uses may result in immediate termination of your access to our website and may subject you to civil or criminal liability.

4. 💰 ESTIMATES, PRICING, AND QUOTES

4.1 Free Estimates

COUNTERTOPSTOFLOORS offers free in-home estimates for all flooring and countertop services. A free estimate is not a guaranteed final price and is subject to change based on:

Final measurements of the project area
Material availability and pricing at the time of order
Unforeseen conditions discovered during installation
Changes requested by the customer after the estimate is provided

4.2 Pricing

All prices listed on our website, if any, are subject to change without notice. Final pricing will be confirmed in a written quote provided to the customer prior to commencement of any work.

4.3 Price Matching

We will make every reasonable effort to provide you with competitive pricing. Any price match requests must be presented in writing and are subject to review and approval at our sole discretion.

4.4 Estimates Are Not Contracts

A free estimate or verbal quote provided by COUNTERTOPSTOFLOORS does not constitute a binding contract. A binding agreement is only formed when both parties have signed a written service agreement or work order.

5. 📝 SERVICE AGREEMENTS AND ORDERS

5.1 Written Agreements

All services provided by COUNTERTOPSTOFLOORS will be governed by a separate written Service Agreement or Work Ordersigned by both parties. The Service Agreement will outline:

Scope of work
Materials to be used
Total project cost
Payment schedule
Estimated project timeline
Warranty terms

5.2 Order Confirmation

An order for services is considered confirmed only after:

A signed Service Agreement or Work Order has been received
Any required deposit has been paid and cleared
Materials have been confirmed as available

5.3 Changes to Orders

Any changes to a confirmed order must be requested in writing and agreed upon by both parties. Changes may affect the total project cost and timeline. COUNTERTOPSTOFLOORS reserves the right to adjust pricing and timelines accordingly for any approved change orders.

6. 💳 PAYMENT TERMS

6.1 Deposit

A deposit may be required prior to the commencement of any project. The deposit amount will be clearly stated in your written Service Agreement. Deposits are used to secure materials and schedule your installation date.

6.2 Payment Methods

We accept the following forms of payment:

✅ Cash
✅ Check (made payable to COUNTERTOPSTOFLOORS)
✅ Credit Card (Visa, MasterCard, American Express, Discover)
✅ Debit Card
✅ Electronic Transfer (Zelle, Venmo for Business, PayPal)

6.3 Final Payment

Final payment is due upon completion of the project and customer satisfaction walkthrough unless otherwise stated in the written Service Agreement.

6.4 Late Payments

Payments not received within 10 business days of the due date may be subject to a late fee of 1.5% per month on the outstanding balance. We reserve the right to pursue collection of any unpaid balances through legal means, including but not limited to collections agencies and civil court action.

6.5 Returned Checks

A fee of $35.00 will be charged for any returned checks. Repeated returned checks may result in cash-only payment requirements for future services.

7. 🚫 CANCELLATION AND REFUND POLICY

7.1 Customer Cancellations

Customers may cancel a scheduled service under the following conditions:

Cancellation Timing	Deposit Refund Status
More than 7 days before installation	Full deposit refund ✅
3 to 7 days before installation	50% of deposit refunded ⚠️
Less than 72 hours before installation	No refund of deposit ❌

7.2 Material Orders

If materials have already been ordered and cannot be returned to the supplier, the customer may be responsible for the cost of those materials regardless of cancellation timing. This will be clearly stated in your Service Agreement.

7.3 Company Cancellations

In the rare event that COUNTERTOPSTOFLOORS must cancel a scheduled installation due to unforeseen circumstances, we will:

Notify you as soon as possible
Reschedule your project at your convenience
Provide a full refund of any deposit paid if rescheduling is not possible

7.4 Refunds

Refunds, where applicable, will be processed within 10 to 15 business days using the original payment method.

8. 🔨 INSTALLATION AND WORKMANSHIP

8.1 Our Commitment

COUNTERTOPSTOFLOORS is committed to delivering high-quality flooring and countertop installation services. All work will be performed by trained and experienced installation professionals.

8.2 Customer Responsibilities Before Installation

To ensure a smooth and efficient installation process, customers are responsible for:

✅ Removing all furniture, appliances, and personal belongings from the work area prior to installation unless otherwise agreed upon in writing
✅ Ensuring the work area is clean, accessible, and free of hazards
✅ Disclosing any known issues with subfloors, existing countertops, or plumbing that may affect installation
✅ Ensuring a responsible adult (18 years or older) is present at the property during the entire installation

8.3 Subfloor and Existing Conditions

COUNTERTOPSTOFLOORS is not responsible for pre-existing conditions including but not limited to:

Subfloor damage discovered during installation
Water damage, mold, or rot beneath existing flooring
Uneven or unstable surfaces
Pre-existing plumbing or electrical issues

Any additional work required to address pre-existing conditions will be quoted separately and must be approved by the customer in writing before proceeding.

8.4 Project Timeline

Project timelines provided in estimates are approximate and may be affected by:

Material availability and shipping delays
Weather conditions
Unforeseen on-site complications
Customer-requested changes

COUNTERTOPSTOFLOORS is not liable for delays caused by circumstances beyond our reasonable control.

9. 🛡️ WARRANTY

9.1 Workmanship Warranty

COUNTERTOPSTOFLOORS provides a 1-year workmanship warranty on all installation services. This warranty covers defects in installation workmanship only and does not cover:

❌ Normal wear and tear
❌ Damage caused by improper cleaning or maintenance
❌ Damage caused by water, flooding, or excessive moisture
❌ Damage caused by pets, furniture, or heavy objects
❌ Damage caused by acts of God or natural disasters
❌ Customer-caused damage or modifications made after installation

9.2 Manufacturer Warranty

All materials installed by COUNTERTOPSTOFLOORS may carry a separate manufacturer warranty. The terms of the manufacturer warranty are independent of our workmanship warranty. We will provide you with all relevant manufacturer warranty documentation at the time of project completion.

9.3 Warranty Claims

To submit a warranty claim, please contact us within the warranty period at: 📧 info@CountertopsToFloors.com 📞 (734) XXX-XXXX

We will schedule an inspection within 5 business days of receiving your warranty claim.

10. ⚖️ LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, COUNTERTOPSTOFLOORS shall not be liable for any:

❌ Indirect, incidental, special, consequential, or punitive damages
❌ Loss of profits, revenue, data, or business opportunities
❌ Damages resulting from delays beyond our reasonable control
❌ Damages arising from pre-existing property conditions not disclosed by the customer
❌ Damages caused by third-party products or materials

In no event shall our total liability to you for any claim arising out of or related to these Terms or our services exceed the total amount paid by you to COUNTERTOPSTOFLOORS for the specific project giving rise to the claim.

11. 📸 PHOTOS AND MARKETING

By engaging our services, you grant COUNTERTOPSTOFLOORS a non-exclusive, royalty-free license to:

Take before and after photographs of completed projects
Use those photographs on our website, social media platforms, and marketing materials

Your personal identifying information (name, address) will never be shared in connection with project photos without your express written consent. If you do not wish for photos of your project to be used, please notify us in writing prior to the start of your project.

12. 🔗 THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites and services including but not limited to:

Google Maps and Google Business Profile
Social media platforms (Facebook, Instagram)
Review platforms (Yelp, Houzz, Angi)
Payment processors

COUNTERTOPSTOFLOORS has no control over the content, privacy policies, or practices of any third-party websites or services. We strongly encourage you to review the terms and privacy policies of any third-party sites you visit. We are not responsible for any damages or losses caused by your use of third-party websites or services.

13. 🧾 INTELLECTUAL PROPERTY

All content on COUNTERTOPSTOFLOORS including but not limited to:

Text and written content
Logos and branding
Images and photographs
Graphics and design elements
Website layout and structure

…is the exclusive intellectual property of COUNTERTOPSTOFLOORS and is protected under applicable United States copyright and trademark laws. You may not copy, reproduce, distribute, modify, or create derivative works from any content on our website without our prior written permission.

14. 🏛️ GOVERNING LAW AND DISPUTE RESOLUTION

14.1 Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions.

14.2 Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or our services, the parties agree to first attempt to resolve the matter through good faith negotiation.

14.3 Mediation

If good faith negotiation fails, the parties agree to submit the dispute to non-binding mediation in Wayne County, Michiganbefore pursuing any other legal remedies.

14.4 Legal Proceedings

If mediation is unsuccessful, any legal proceedings shall be filed exclusively in the state or federal courts located in Wayne County, Michigan. You hereby consent to the personal jurisdiction of such courts.

14.5 Small Claims Court

Nothing in these Terms prevents either party from pursuing a claim in small claims court for disputes within the applicable jurisdictional limits of such court.

15. 📢 INDEMNIFICATION

You agree to defend, indemnify, and hold harmless COUNTERTOPSTOFLOORS, its owners, employees, contractors, agents, and representatives from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or in connection with:

Your use of our website or services
Your violation of these Terms of Service
Your violation of any applicable law or regulation
Any misrepresentation made by you to our company
Any damage caused by you or your property to our employees or contractors during a project

16. 👶 AGE REQUIREMENT

By using COUNTERTOPSTOFLOORS and engaging our services, you confirm that you are at least 18 years of age and have the legal authority to enter into a binding agreement. Our services are not available to persons under the age of 18.

17. 🔒 PRIVACY POLICY

Your use of COUNTERTOPSTOFLOORS is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. Please review our full Privacy Policy at: 🔗 COUNTERTOPSTOFLOORS

18. ✉️ NOTICES AND COMMUNICATIONS

All formal notices, requests, or communications related to these Terms of Service must be sent in writing to:

COUNTERTOPSTOFLOORS 📍 Dearborn Heights, MI 48127 📞 Phone: (734) XXX-XXXX 📧 Email: info@CountertopsToFloors.com 💻 Website: COUNTERTOPSTOFLOORS

All notices sent by email will be considered received within 24 hours of sending. All notices sent by mail will be considered received within 5 business days of mailing.

19. ✂️ SEVERABILITY

If any provision of these Terms of Service is found to be unenforceable or invalid under applicable law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms shall continue in full force and effect.

20. 📄 ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy and any written Service Agreement signed between you and COUNTERTOPSTOFLOORS, constitute the entire agreement between you and our company with respect to your use of our website and services. They supersede all prior agreements, understandings, negotiations, and discussions — whether written or oral — between the parties.

21. ✅ ACCEPTANCE OF TERMS

By using COUNTERTOPSTOFLOORS, requesting a free estimate, or engaging any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service in their entirety.

These Terms of Service were prepared for COUNTERTOPSTOFLOORS and are intended to serve as a comprehensive legal framework for a small local home improvement business operating in Dearborn Heights, Michigan.

⚖️ Important Legal Disclaimer

Please Note: While this Terms of Service has been written in a professional legal format, it is strongly recommended that you have a licensed attorney review and customize this document for your specific business operations before publishing it to your website. Laws vary by state and business type, and a qualified legal professional can ensure your Terms of Service is fully compliant with all applicable federal, Michigan state, and local regulations.